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CHALETS HAUTES-FAGNES

Your Questions, Our Answers
Preparing Your Stay in Our Holiday Homes

Whether coming for a total getaway weekend in nature, walking the forest paths of the High Fens, or sharing friendly moments with family, a successful stay starts with good preparation.

Late arrivals, bed linens, welcoming four-legged companions, or baby equipment… We have gathered all answers to the most common questions here to help you plan your vacation in Xhoffraix-Malmedy with peace of mind.

1. Booking, Payment & Cancellation

Is a deposit required?
  • A deposit corresponding to 50% of the rental price must be paid within 10 days of receiving the contract.
  • The remaining balance is due no later than 15 days prior to arrival.
  • 20% of the rental price: from contract signing up to 29 days before arrival.
  • 50% of the rental price: between 29 and 15 days before arrival.
  • 75% of the rental price: between 14 and 8 days before arrival.
  • 100% of the rental price: from 7 days before arrival or in case of a no-show.

2. Arrival & Departure

What are the check-in and check-out times?
  • Arrival: Your holiday home is available from 5:00 PM.
  • Departure: Departure time is fixed at 10:00 AM.
  • For weekend stays, rentals always include Monday morning: departure is scheduled for Monday at 10:00 AM at the latest. If you prefer to return on Sunday, you are naturally free to leave the house at whichever time suits you.
  • Arrival:
    On the day of your arrival, please contact us at the phone number listed in your contract to let us know your arrival time. We will stop by to welcome you and introduce you to your holiday home as soon as possible after you settle in.
  • Departure:
    On your departure day, please notify us by phone or text message of the time you wish to leave. We will drop by to say goodbye, ensure your stay went well, and finalize your check-out together.

3. Bed Linens & Baby Equipment

Are duvets and pillows provided?
  • Yes, duvets and pillows are always included as standard with your rental.
  • No, we do not offer this service. Please bring your own bed sheets, pillowcases, duvet covers, and bath towels for your stay.
  • Yes. Each holiday home is equipped with at least one baby cot (with a small duvet) and a high chair. In our larger holiday homes, a second baby cot and high chair are also available, either standard or upon request.
  • Please check the amenities list of each house to see the exact equipment provided.

4. Daily Life, Kitchen & Outdoor Spaces

How is the kitchen equipped?

All our kitchens are fully equipped. You will find the precise details of utensils and appliances on the descriptive page of each holiday home.

Each holiday home is equipped with one (or two for capacities of 14 people or more) classic filter coffee maker (No. 4 filter).

We provide the following starter kit:

  • PMD (recycling), organic waste, and general waste trash bags.
  • A few dishwasher tablets.
  • 1 kitchen towel, 1 dishcloth, 1 sponge, dishwashing liquid.
  • 1 roll of toilet paper per toilet.

Please note: Spices and condiments must be brought by yourself.

We provide bags of firewood available for €8 per bag, so you can fully enjoy the open fireplace or wood stove during your stay.

  • Yes, all our holiday homes have a barbecue (grill size: 40 × 80 cm).
    Just remember to bring your own charcoal.

5. Dogs & Activities

Are dogs allowed?

Yes, we are delighted to welcome your four-legged companions.

  • We accept a maximum of 2 dogs per holiday home.
  • A surcharge of €15 per dog applies for the stay.

Out of respect for the premises, please do not allow them on beds or sofas.

  • Our beautiful High Fens region is full of treasures: nature walks, cultural visits, local gastronomy, sports, and family activities.

Discover all our favorite recommended activities by clicking here!

 

A Specific Question?
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Haven’t found the answer to your question in our FAQ? Don’t panic. Fill out this short form, and we will gladly respond as soon as possible to help you plan your vacation.

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